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Lifetime Structural & Internal Warranty

On All Our Pools

Why Your Pool Warranty Is So Important

Why Your Pool Warranty Is So Important

Pool warranty is an often overlooked yet vitally important inclusion every pool purchaser should look for. After all, pools don’t come cheap so you must know what is and isn’t included to ensure you are covered if anything unforeseeable does occur down the track.

why-your-pool-warranty-is-so-important

Why Should I Look For A Good Warranty With My Pool?

Many people assume that the likelihood of something going wrong with their pool is slim and if on the off chance something does fail, break, or wear the pool company will cover it. Whilst pools are made to an exceptional today and yes, it is unlikely that something will go wrong, it pays to have lengthy and full warranties on your pool. Without it, you could be out of pocket thousands of dollars to fix or replace inferior components. Knowing what your fibreglass pool is covered for can give you peace of mind in the unlikely event of a pool issue.

What Should I Look For In A Pool Warranty?

Ensure that the warranty is comprehensive and covers multiple areas of your pool, not just one. Reputable companies who are confident in the quality of their shells and construction standards will normally offer warranties with the pool. Here are some things to look for in a warranty:

• Structural warranty

This guarantees the structural integrity of your pool and covers you for any manufacturing defects.

• Internal warranty

Internal warranty covers you if your internal gel coat colour finish were to fade or be affected by weather conditions.

• Osmosis warranty

This covers you for things such as blistering, peeling, and weakened pool structure due to osmosis or chemicals.

Ideally, all three of these warranties should be lifetime or at minimum 10 years.
Additional warranties that some companies offer:

• Paving warranty

• Plumbing warranty

• Pencil compaction warranty

Look for 5 to 10-year paving, plumbing and pencil compaction warranties.

How Long Is A 'Lifetime' Warranty?

Many assume that lifetime warranty covers them for the lifetime of the pool. In most cases it does but make sure you read the companies terms and conditions as they may stipulate a time frame.

Read The Companies Terms And Conditions

It’s important to read the fine print in full to ensure that the details you are being provided verbally match those stated in the warranties terms and conditions. We understand it’s not everyone’s favourite thing to do but it avoids not being covered as you ‘thought’ you would because you didn’t take the time to read the paperwork properly. You should be looking to see if there is a timeframe specified with each warranty they are offering. Additionally, check if other aspects of your pool build such as labour and equipment come with a guarantee or warranty. It’s smart to choose a reputable company that has been around for many years. Why? Because if you purchase a pool through a new pool company and they are offering lifetime warranties, who’s to say that they will still be operating 10-15 years down the track. Once you have narrowed down a few pool companies, read their terms and conditions and compare which one is offering the most extensive warranty for your money.

Installation Warranty

Every state and territory in Australia has varied pool installation guarantees in place under the Builders Installation Warranty that protects you from defective installation. For structural defects, it’s around 6 to 7 years cover and for non-structural defects, it’s up to 2 years. This should be stated in your contract along with any other added protection or cover that they offer. Ensure you keep a hard copy of this for your records.

Equipment Warranty

A pool comes with many pieces of running equipment vital to maintaining your water quality. Each should come with a manufacturer’s warranty. Generally, pool equipment components come with a 1 to 3-year warranty. It’s important to maintain your equipment according to the manufacturing guidelines stated in the user manual if you fail to do so and there is an issue with your equipment you may not be covered.

What Do I Do If Something Goes Wrong With My Pool?

If something goes wrong with your pool, you should contact your pool builder, in most cases, they should help you to resolve the issue. If you have tried reaching out to your pool builder to no avail, you should contact Fair Trading in your state and advise them of your situation, they can offer helpful advice on what to do next. If you have tried to resolve the issue and you have not got a satisfactory resolution, you may need to take the matter to court.

How To Prevent Issues With My Pool

When starting your pool buying journey you should take the time to do some research. Make sure you hire a reputable company that has extensive experience, are qualified, licenced, and insured. Make sure you read all the warranties terms and conditions before signing the contract. All pool builders must complete a thorough handover, and it is your responsibility as the pool owner to maintain it according to the builders and manufacturing standards that are outlined in your manual. It’s a good idea to keep a log of all your pool maintenance to keep for future reference to support a claim if you ever need to make one.

Look For A Transferable Warranty

Look for a warranty that is fully transferable so if in the future you decide to sell your home the new owners are still covered if something unanticipated occurs with the pool. Most people like the idea of having a pool in the backyard and knowing that it comes with a warranty is a selling point that appeals to many.

Check The Registered Warranty Paperwork Timeframe

To ensure your warranty is registered you will need to fill out and return your warranty paperwork to the manufacturer. Most have strict time limits on this so make sure you do it as soon as you can.

What You Can Expect With A Warranty From The Fibreglass Pool Company

Lifetime Structural Warranty

• Fully Transferable

Lifetime Osmosis Warranty

• Fully transferable

Lifetime Internal Warranty

• Advance Pool Colour Technology

• Marine Grade ISO NPG

Lifetime Paving Warranty

• Fully Transferable

• Lifetime Paving Guarantee against any bullnose paving becoming loose around the pool’s edge

• Industry Standard 1 Year

You Cannot Substitute Quality And Worldwide Standards Of Pool Manufacturing

Our Fibreglass Shells Are:

• Manufactured in state-of-the-art temperature-controlled facilities

• 100% Australian owned and operated

• Engineered using advanced technology

• Made by Australia’s biggest fibreglass manufacturer with a strong market here and in the USA

• 5 ticks product certified by SAI Global. We are one of only two fibreglass pool companies in the country with this prestigious certification

Why Our Swimming Pools Last:

• Designed to withstand the harshest environments and climates

• Made using 7 layers of superior strength

• Only the highest-grade fibreglass used

• Advanced colour gel coat technology that is fade, chemical, UV and heat resistant

• Industry leaders with an expansive network of highly skilled pool builders throughout Australia and overseas.

The Fibreglass Pool Company offers an all-inclusive and comprehensive warranty to provide our customers peace of mind with their pool purchase. If you would like additional information on our warranties feel free to get in touch with our friendly team, we are happy to answer any questions you have.

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